Peace of mind
Our 10-year guarantee
Shutters are a long-term fitting, so they should be backed for the long term. Ours are, in plain English, with no small print you need a lawyer for.
Ten years from installation
Cover runs for 10 years from the day your shutters are installed, or from delivery on supply-only orders, against structural defects, warping, and significant paint or stain discolouration.
Extended care, years three to ten
Years one and two cover parts, labour and the visit itself. From the third to the tenth anniversary we repair or replace defective parts free of charge, provided the shutters have not been misused, with labour and the site visit chargeable.
Making a claim
Contact ShutterLove aftercare with your order number and postcode. Photographs help us assess quickly. There is no charge for the visit where a covered fault is confirmed within the labour period.
Covered
What the guarantee includes
- Structural defects in the shutter panels and frames
- Warping, bowing or twisting under normal use
- Significant discolouration of paint or stain finishes
- Faulty hinges, tilt mechanisms and hardware
- Free replacement parts from year three to year ten
Not covered
Where the guarantee stops
- Incorrect installation by others, or not following the aftercare instructions
- Misuse, abuse or accidental damage
- Water damage, fire, flood, lightning, theft or explosion
- Scratches and dents caused by tools or furniture
- Cosmetic items such as knobs and trim
- Repairs to paintwork or finishes, and wear-and-tear components
- Labour and site visit costs from year three onwards, and any visit where the cause turns out not to be a fault we are responsible for
- The cost of removing or reinstalling the product
Aftercare
Something not right? Tell us.
Email us with your order number, postcode and a photograph of the issue and we'll assess it quickly. Most things are sorted with a single visit.
This guarantee sits alongside your statutory rights and applies to products supplied and installed by ShutterLove. Our full terms of business apply.